Chad Wilkins, Executive Managing Director of Webster Bank and President of HSA Bank
Chad Wilkins serves as an Executive Managing Director of Webster Bank and President of HSA Bank where he is responsible for leading the organization and its people toward sustainable growth well into the future. Chad joined HSA Bank in 2014, bringing with him more than 25 years of experience in the banking and health insurance industries. Chad has a consistent history of achievement in sales leadership, relationship management, product management, P&L leadership, and employee engagement throughout his roles as President of The Wilkins Group, his own consulting practice specializing in healthcare and financial services, Chief Executive Officer of Optum Health Financial Services, and Senior Vice President, Commercial Large Markets at US Bank. Chad’s background of managing multi-million dollar P&Ls and aggressive growth targets to deliver revenue and profit improvement, his proven ability to create, retain, and lead teams in fast-paced, high stress environments, and his knowledge of financial services and healthcare financial systems and technology position him as a well-rounded business leader equipped to lead HSA Bank, its members, and its employees into the next generation of financial healthcare. Chad earned his bachelor's degree in political science from Lehigh University.
Tim Patneaude, Executive Managing Director, Chief Operating Officer (COO)
Tim Patneaude serves as Executive Vice President, Chief Operating Officer responsible for leading strategic planning efforts to help accelerate business transformation processes and overseeing the Bank's Operational team including staff in Operations, Call Center, Information Technology, and Project Management. Tim joined HSA Bank in 2015 as the company's Senior Vice President and Director of Information Technology and Project Management. Previously, in his role as Executive Vice President, Chief Information Officer and Chief Operating Officer with Wausau Financial Systems (WFS), Tim established infrastructure architecture and an IT services model to engage with internal stakeholders. Prior to his work at WFS, Tim held executive IT management positions with Metavante, where he transformed the IT organization by leading the implementation of an information life cycle management methodology and introducing the Six Sigma quality methodology to his division. With over 25 years of experience managing large-scale IT projects and teams, including software development and implementation servicing commercial, financial, and public sector markets, Tim plays an important role in contributing to the company's goals while building a culture of cooperation and partnership across the entire organization. Tim earned his BA in management information systems from the University of Wisconsin-Milwaukee.
Kevin Robertson, Executive Managing Director, Chief Revenue Officer (CRO)
Kevin has 25-plus years of experience in banking, insurance and financial services, covering a diverse spectrum of employee benefits and insurance products and services. In addition to his years of experience in leading business groups and managing growth organizations, he has a diverse background in operations, as well as legislative and regulatory affairs. As a frequently published author and sought-after speaker, Kevin is a recognized expert and well-known figure in the consumer-directed healthcare industry.
Beyond his years of leadership as a banking executive, Kevin was also a self-employed business owner for 12 years and was a FINRA Registered Representative and Registered Principal for eight years. He earned his bachelor’s degree from Marquette University.
Stephanie Meyer, Senior Managing Director, Chief Marketing Officer (CMO)
Stephanie Meyer joined the HSA Bank team in 2019 as Senior Vice President, Chief Marketing Officer. She oversees the Bank’s marketing strategy, including advertising and branding, public relations, customer outreach, and marketing services. As a seasoned marketing executive, Stephanie leads the Marketing team to raise brand awareness and maximize growth for the Bank. She brings more than 20 years of experience in healthcare and financial services. After 10 years at GE Healthcare, she left her role as Head of Global Marketing Operations to join Connecture as their first Chief Marketing Officer. There, she led the company’s rebrand and created significant growth through innovative acquisition and retention campaigns. Stephanie was part of the executive team that took the company private. After the successful sale of the company, she ran her own consulting firm, where she worked with clients such as the AMA to develop marketing strategies and business plans. Stephanie majored in corporate communications at Simpson College.
Ed Seaver, Senior Managing Director of Relationship Management
Ed Seaver joined HSA Bank in 2017 as Senior Vice President, Director of Relationship Management. Based in Connecticut, he manages a team to effectively drive an optimized experience for customers, cultivates market-leading relationships with key partners, and maximizes knowledge sharing with business stakeholders. Ed brings a deep understanding of the employer and payer landscapes spending more than a decade with MasterCard, where he was recognized as the 2008 Global Sales Champion and 2007 Coach of the Year for Global Key Accounts. Most recently, he worked for First Data as Regional General Manager and Strategic Account Team Leader, where he oversaw a client relationship team with profit and loss responsibility. He is the holder of two U.S. patents for inventing a new payment processing methodology. Ed majored in electrical engineering at the New Jersey Institute of Technology/Rutgers University.
Charlotte Kienbaum, Senior Vice President, Director of Partner Services
Charlotte Kienbaum serves as the Senior Vice President, Director of Partner Services responsible for satisfaction of our strategic partner and employer channel including service health monitoring, reporting, and the onboarding and integration experience for all relationships. Charlotte joined HSA Bank in 2005 as the Vice President of Operations and has served as Senior Vice President and Director of Operations leading the strategic and tactical initiatives in monetary operations and call center areas, budgeting, contractual review, tax reporting, card processing, customer service, and workforce development. Charlotte had executive responsibility for the acquisition and migration of the JP Morgan Chase HSA book of business, including the integration of multiple complex health plan relationships, doubling the size of our business. With 24 plus years of experience in retail banking, lending, relationship management, branch operations, and financial modeling combined with her leadership and management strategy experience, Charlotte is a critical partner to our customers, ensuring the service health and satisfaction of our largest health plans and employers. Charlotte holds a BA in accounting from Lakeland University and is a certified public accountant (CPA).
Jason Kessler, Senior Managing Director of Customer Experience
Jason Kessler, as the Senior Managing Director of Customer Experience at HSA Bank is at the forefront of shaping and enhancing the customer journey. His role involves leveraging his extensive background in product management, strategy, and innovation to create a seamless and positive experience for all customers. Jason’s career, enriched by over 20 years of experience with esteemed institutions like J.P. Morgan, United Healthcare’s Optum division, and WellPoint/Anthem, has been primarily focused on the development and management of products related to consumer-driven healthcare (CDH). His unique background, which spans both health insurance companies and financial institutions, has equipped him with a distinctive perspective on the healthcare challenges faced by employers and employees. This insight has been instrumental in his creation of solutions that truly resonate with our customers. Jason is an alumnus of the University at Buffalo and the Lubin School of Business at Pace University, holding a BA and an MBA respectively.
Antony D'Cruz, Senior Vice President, Director of Information Technology (IT) and Project Management (PMO)
Antony D'Cruz serves as Senior Vice President, Director of Information Technology (IT) and Project Management (PMO) at HSA Bank. He oversees organizational technology capabilities and is responsible for software development, IT infrastructure, PMO, and IT governance. Antony joined HSA Bank in 2018, bringing with him more than 20 years of global IT leadership experience. He previously worked at Johnson Controls for 15 years, where he held various IT leadership positions, including Vice President of the IT – Separation Management Office and Vice President of IT – Systems, Service NA, Building Efficiency, and Vice President, Global IT – Power Solutions. Antony oversaw one of the largest business transformation programs in Johnson Controls’ history and developed an overall business unit IT strategy for the company. He holds an MBA from the University of Michigan and a bachelor’s degree in computer sciences from Western Michigan University.
Mary Dingeldein, Senior Vice President, Director of HR
Mary Dingeldein serves as Senior Vice President, Director of HR, where she is focused on aligning culture, organizational structure, and talent with business strategies. Mary joined the HSA Bank team in 2018 with more than 18 years of experience in HR, where she leveraged organizational communication strategies and employee performance programs that advanced profitability. She worked for six years in HR leadership roles with Guaranty Bank, a division of First Citizens Bank, which operated 120 offices in five states, including Wisconsin, Illinois, Michigan, Minnesota, and Georgia. Prior to this, she worked for 12 years as HR Director for Versant, a marketing and communications firm, where she fostered employee engagement, developed strategic recruitment processes, and formalized a learning and development program. Mary earned a bachelor’s degree in international relations from the University of Wisconsin-Madison.
Patrick Morrell, Vice President, Financial Planning & Analysis (FP&A) Manager
Patrick Morrell serves as Vice President, Financial Planning and Analysis (FP&&A) Manager for HSA Bank. He leads business profitability by providing analytics to ensure that business operations align with the Bank’s strategic goals. Patrick joined the HSA Bank team in 2018, bringing with him over 10 years of experience as an FP&A leader for organizations such as GE Healthcare and GE Capital, where he drove teams to prepare quarterly and annual financial forecasts and results. Previously, Patrick held various finance and accounting positions at Johnson Controls, Robert W. Baird, and PricewaterhouseCoopers. Patrick holds a master’s degree and a bachelor’s degree in accounting from the University of Wisconsin-Madison, and he is also a certified public accountant (CPA).
O’Brien Gierach, Managing Director of Compliance Advisory
O’Brien Gierach serves as Managing Director, Corporate Compliance Advisory-HSA Bank. She provides corporate oversight and support of the HSA divisions complex regulatory frameworks; DOL, ERISA, IRS-Title 26, Bank-Title 12, and other non-bank health spending account regulations. She joined HSA Bank in 2018, bringing more than 20 years’ of experience leading risk and compliance related matters across all facets of business operations, including sales, marketing, client services, and legal. O’Brien has previously been employed as an Associate Attorney with MeyerPink Law, and with both Associated Bank and Tri City National Bank, in Wisconsin. As an accomplished mediator, she also utilized her astute communication and people engagement skills within the Wisconsin Family Court System. O’Brien holds a BA in History from Lakeland University and a JD from Purdue Global Law School and is licensed in California.
Sales and Business Development Leadership
Managing Director - West Region Sales, servicing groups with 250–10,000+ employees
Service areas: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Louisiana, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, Wyoming
Managing Director - Central Region Sales, servicing groups with 250–10,000+ employees
Service Areas: Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Wisconsin
Managing Director - East Region Sales, servicing groups with 250–10,000+ employees
Service Areas: Alabama, Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington DC, West Virginia