You get more out of your HSA dollars when you use them to pay for IRS-qualified medical expenses.
The dollars you contribute to employee HSAs reduce your payroll taxes.
We help your customers get the most tax savings from their HSAs.
Your debit card is accepted at ATMs and with medical providers that accept Visa® (e.g., doctor's offices, pharmacies, medical supply stores, etc.).
Any HSA funds used for a non-IRS-qualified medical expenses must be reported in your annual income tax filing and are subject to income tax and IRS penalties. To prevent this, complete a Distribution Reversal Form and submit it to HSA Bank before the tax filing deadline of the following calendar year.
To protect you from improper or accidental card use, debit cards are restricted to merchants providing medical products and services. If you need to pay for an IRS-qualified medical expense from a non-medical merchant, you can make an out-of-pocket purchase and reimburse yourself from your HSA via Internet Banking or by submitting a withdrawal form.
Debit transactions require a Personal Identification Number (PIN) and PIN transactions cost $2.00 each. To avoid the PIN fee, we recommend you run your card as credit wherever possible, and sign for your purchase. If a medical provider only accepts debit cards, you have the option to pay out-of-pocket and reimburse yourself from your HSA via Internet Banking or by submitting a withdrawal form.
You can pay part of the expense from your HSA and the remaining portion through an alternative payment method. You can also pay for the entire expense using an alternative payment method and then reimburse yourself from your HSA via Internet Banking or by submitting a withdrawal form. Or, ask the medical provider if you can set up a payment plan.
Yes. To prevent fraud, we set daily limits on debit card transactions. $2,000/day for signature-based withdrawals; $300 for PIN-based transactions. Of course, transactions are also limited to your HSA balance at the time of the transaction.
If you need a higher limit to pay for a specific medical expense, you can temporarily raise the limit by calling us during business hours at (800) 357-6246. Please allow two business days from the time we receive your request for your limit to be increased. Increases will default back to original limit after two weeks.
Yes. You are able to make up to 5 transactions per day. Any additional transactions will be denied.
You will select your PIN when you activate your debit card. You can change your PIN by calling (866) 985-2273 from your home telephone. (Phone number you call from must match phone number we have on file.)
To report a lost or stolen debit card, please contact the Client Assistance Center at (800) 357-6246, Monday through Friday from 7 a.m. to 9 p.m., CT. During non-business hours, please call (800) 523-4175.
Complete the request form available through Internet Banking, under the "Tools" menu. Checks and debit cards are typically mailed within 10 business days of the request. Please refer to your Health Savings Account Interest and Fee Schedule for applicable fees.
Complete and submit the online Authorized Signer Form available through Internet Banking.
To correct your Social Security Number, you must submit a W9 form available at www.irs.gov. To change your name (or your authorized signer's), you must submit an Account Information Change Form.
If you opened your HSA through Group Online Enrollment or using a paper application, your Welcome Kit will be mailed within 5 days of account opening.
For Individual Online Enrollment, we will email you your Welcome Kit immediately after your application is processed.
If you submitted an HSA application prior to your health plan effective date, materials will be mailed within five days of your effective date.
Debit card(s) and/or checks are mailed within five days of account opening.
You may be able to make pre-tax contributions to your HSA through payroll deduction (ask your employer). You can also make after-tax contributions through Internet Banking or by mailing a check and Contribution Form. To learn more, please see "How to Use your HSA."
Yes. The IRS determines the maximum amounts that individuals and families can contribute to an HSA during the calendar year. The 2013 limits are $3,250 for an individual plan and $6,450 for a family plan. The 2014 limits are $3,300 for an individual plan and $6,550 for a family plan. In addition, accountholders who meet the qualifications noted below are eligible to make an HSA catch-up contribution of $1,000.
Those who enroll in Medicare mid-year should pro-rate contributions.
According to IRS guidelines, each year you have until the tax filing deadline to contribute to your HSA (typically April 15 of the following year). Online contributions must be submitted by 2:00 p.m., Central Time the business day before the tax filing deadline. Wire contributions must be received by noon, Central Time on the tax filing deadline, and contribution forms with checks must be received by the tax filing deadline.
You make all of these updates by signing up for Internet Banking.
Yes, you can elect to receive electronic statements when you sign up for Internet Banking. Simply select the Online Statements option in Step Two. If you are already signed up for Internet Banking, log in and go to the Profile heading. Click on Statement Delivery Preference, select the Online Statement option and click Update Preferences.
Yes, the balance you see in Internet Banking is a real-time balance. You will see both your "Initial Daily Balance" and your "Available Balance."
Go to Internet Banking and select "Sign up here". You will need your name, social security number, account number and other identifying information to complete the form. Once your information is verified, you will receive an email confirmation. Click on the link in the email to confirm your account has been set up properly.
Your account number is included in both your Welcome Kit and your HSA Bank statement. If you enrolled in your HSA online, your account number was provided when you completed the application rather than in your electronic Welcome Kit.
Prior to logging in to Internet Banking for the first time, you must click on the link in the confirmation email you received when you signed up. This will verify your email address is correct. Also, be sure that you are entering the correct characters for your username, password and challenge questions. They are case sensitive.
Prior to transferring funds, you must verify the external account that you are transferring funds to or from:
If you follow these steps and still can't make a transfer, please contact the Client Assistance Center.
There are three possible reasons why you’re received a blank page:
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